GENERAL CANCELLATION POLICY
Individual cancellations must be made before 4 pm 48 hours prior to your arrival. All non-arrivals, Advanced Purchase packages and cancellations after this time will incur a first night charge.
Please note that cancellation policy for group bookings of 8 rooms or more will incur a seperate cancellation policy. Booking deposits are non-refundable and non-transferable. Please ensure to always check your booking cancellation policy as non-refundable and non-transferable bookings cannot be changed, amended or cancelled by the hotel.
Lodge Cancellation Policy: Deposit of 25% is required at time of booking with balance due 14 days prior to arrival. If your reservation is made within 14 days of arrival full payment will be required. In the event of cancellation deposit is non-refundable.
Advanced purchase cancellation policy: Booking can be cancelled up to 30 days prior to arrival free of charge. After this the full payment is processed by the hotel and is then non-refundable and non-transferable.
Promotional Gift Vouchers
Voucher Usage: Promotional Gift Vouchers are valid for individual bookings only and cannot be used in conjunction with any other promotions, discounts, or special offers.
Exclusions: Vouchers cannot be redeemed for weddings, events, or group bookings.
Redemption: The voucher is valid only for the services specified and cannot be exchanged for cash or other services not listed.
Booking Requirement: All bookings made with a Promotional Gift Voucher are subject to availability. Advance booking is required, and the voucher must be presented at the time of redemption.
Validity: Vouchers are valid until the stated expiry date and cannot be extended under any circumstances.
Non-Transferable: Vouchers are for the named recipient only and cannot be transferred to another person or resold.
Amendments and Cancellations: Bookings made using Promotional Gift Vouchers are subject to standard cancellation and amendment policies.
Lost or Stolen Vouchers: The issuer is not responsible for lost, stolen, or damaged vouchers, and replacements will not be issued.
Additional Charges: Any costs exceeding the voucher value must be settled at the time of redemption.
Acceptance: By using the voucher, the bearer agrees to these terms and conditions.
Pre-Booked Amenities/Package Elements
Charges will apply for all additional amenities pre-booked with the reservation even if they are not taken (e.g breakfast, wine, early-arrival, late check-out). Any unused amenities/package elements are non-transferable and non-refundable.
Cancellation Following Non-Arrival
If you have not checked-in or contacted the hotel by phone to reconfirm that you still intend to arrive before 8 am the morning after your confirmed arrival date we will assume your reservation is cancelled and you will be charged.
RATE RULES & RESTRICTIONS
At check-in, the front desk will verify your departure date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early price may be subject to change.
AUTHORISATION
Guests who have guaranteed their reservations with a credit card will be asked for pre-authorisation on arrival. Guests paying cash or debit card will be asked for full prepayment of the balance on arrival and may be asked for a further deposit for charging facilities.
DISCLAIMER
While every effort has been made to ensure the accuracy of all material on this website the hotel does not accept direct, indirect or consequential liability for loss or damage due any errors or omissions.
